Returns & Refunds

Return and Refund Process

Please follow these steps for returns and refunds:

  1. Contact Customer Service: Initiate a return request through our customer service channels within the specified return period, providing the order number and detailed explanation.
  2. Review: We will review your return request and notify you of its acceptance.
  3. Send the Return: If the return is accepted, ship the product back to the designated address. The customer is responsible for return shipping costs unless the return is due to quality issues.
  4. Refund Processing: Once we receive and approve the return, we will initiate the refund using the original payment method.

Contact Us

If you have any questions regarding the return and refund policy, please reach out to our customer service team:

  • Email: service@jasiway.com
  • Customer Service Hotline: +1(509)2028823

Thank you for choosing Jasiway!